The commitments we make to every client.
Our work is shaped by a straightforward set of principles: we build relationships on trust and honesty rather than contracts; treat people with care and respect; stay accountable long after the job is done; and focus on creating change that stands on its own, not through theory, but through practical, thoughtful action that genuinely supports the people we work with. We set high expectations for ourselves, and we aim to exceed them.
Trust. Sustainability. Humanity. Overdelivery.
Written down so that you can hold us to them.
Trust
- We do not ask for signed contracts and we do not believe in cancellation fees
- We will give ideas away for free
- We will risk future work to tell you what we see and what we really think
Sustainability
- We stay accountable after our intervention
- We work to build your own internal capacity
- We embed change that has zero reliance on us
Humanity
- We care for, and give professional respect to, each individual we encounter
- We will role model vulnerability, discomfort and compassion
- We only work with clients we care about, and would therefore walk through fire for
Overdelivery
- We set the highest expectations and then strive to exceed them
- We will work more hours than we charge for
- We deliver pragmatic solutions ahead of inspiring theories
These principles describe how we work in coaching and consultancy. Programmes and subscriptions with a fixed term, such as Leading with CEQ, state their commitment alongside their price.
How we can help.
Coaching5 services
- 1:1 executive coachingConfidential, face to face or online.→
- Coaching skills programmeSelf-study, live online or in person.→
- Coaching workshop for managersHalf a day, for your whole team.→
- Neurodiversity coachingAssessments, coaching and training.→
- AI coaching with ARIAPractice and reflection for every manager.→
Leadership5 services
- Leadership programmesIncluding 12-month Leading with CEQ.→
- Authentic leadershipTrust, humility and real authenticity.→
- Executive team developmentOffsites and support for your top team.→
- High performing teamsFor functional teams and their leader.→
- Selling and influencingInfluence stakeholders inside and out.→
Change5 services
The change commences from the moment of first contact.
Our in-house experience as senior operational executives, combined with our methodologies in Coaching, Leadership and Change, means we are uniquely equipped to engage with you at the earliest stage of your thinking, whether you are planning an organisation-wide transformation or a relatively straightforward L&D curriculum. Our role is to add value, not simply to sell you programmes, and certainly not to build dependency upon us.